Marketplace Participation and Operational Policy

1. Purpose of the Marketplace

Workwalaa Hire is a B2B technology marketplace designed to connect companies with multiple candidate sourcing partners through a structured candidate discovery system.

The platform enables:

• Vacancy publishing
• Candidate submissions
• Marketplace based candidate access
• Agency participation
• Hiring workflow coordination

Workwalaa Hire functions solely as a marketplace intermediary platform.

2. Marketplace Participation Eligibility

Participation may be permitted for:

• Recruitment agencies
• Educational institutions
• Training institutes
• Talent sourcing partners
• Independent sourcing professionals
• Companies with valid hiring requirements

Workwalaa reserves the right to:

• Manually review applications
• Approve or reject registrations
• Verify identity documents
• Restrict marketplace access

3. Candidate Submission Workflow

Agencies may submit candidates to vacancies available on the platform.

Before submission, agencies confirm that:

• The candidate matches vacancy requirements
• The candidate is available for the opportunity
• Submitted information is accurate
• Candidate consent has been obtained
• The candidate meets minimum operational requirements

Candidate submissions remain subject to:

• Platform review
• Operational restrictions
• Duplicate validation
• Visibility systems

4. Duplicate Candidate Protection

To protect marketplace integrity:

• Duplicate candidate submissions may be restricted
• Submission timestamps may determine candidate ownership priority
• Platform records may determine payout eligibility

Candidate ownership protection generally applies only to the relevant vacancy for which the candidate was submitted.

Where disputes arise involving:

• Multiple contact numbers
• Duplicate identities
• Overlapping submissions

Workwalaa may review operational records and determine payout eligibility at its discretion.

5. Marketplace Visibility System

The platform may use automated and operational systems to determine:

• Agency visibility
• Candidate visibility
• Submission priority
• Marketplace ranking
• Trust scores
• Operational quality indicators

Visibility may be influenced by:

• Hiring outcomes
• Submission quality
• Candidate relevance
• Dispute history
• Duplicate submission frequency
• Operational performance metrics

Workwalaa reserves full authority over visibility systems and ranking algorithms.

6. Submission Limits

Workwalaa may impose:

• Submission limits
• Operational restrictions
• Vacancy caps
• Candidate upload controls

These limits may vary depending on:

• Agency quality
• Operational behaviour
• Marketplace conditions
• Platform policies

7. Marketplace Access Restrictions

Before marketplace access fees are paid:

• Companies cannot view candidate resumes
• Companies cannot access candidate contact details
• Companies cannot directly communicate with candidates
• Agencies cannot view protected company identities

The platform may intentionally restrict certain marketplace information to:

• Protect platform integrity
• Prevent bypassing
• Maintain marketplace fairness

8. Candidate Visibility Duration

Candidate visibility may remain active only for a temporary duration.

After defined operational periods, Workwalaa may:

• Hide shortlisted candidates
• Archive submissions
• Remove vacancy access
• Restrict old marketplace visibility

Companies may retain access only to operationally necessary records.

9. Anti Bypass Policy

Users are strictly prohibited from:

• Bypassing marketplace payments
• Hiding successful selections
• Avoiding reporting obligations
• Using platform access to avoid operational fees
• Misusing unlocked candidate information

Where bypassing activity is suspected, Workwalaa may:

• Investigate platform activity
• Impose penalties
• Suspend accounts
• Freeze payouts
• Permanently ban users

Repeated bypass violations may result in permanent marketplace restrictions.

10. Candidate Selection Reporting

Companies are responsible for accurately reporting:

• Shortlisted candidates
• Selections
• Joining confirmations
• Hiring outcomes

Failure to accurately report candidate status may:

• Disrupt agency payouts
• Trigger disputes
• Result in operational penalties

11. Agency Joining Verification Responsibility

Agencies are independently responsible for:

• Monitoring candidate status
• Confirming candidate joining
• Maintaining communication with candidates
• Reporting disputes where necessary

Workwalaa does not independently monitor all hiring outcomes on behalf of agencies.

12. Dispute Escalation Workflow

If agencies suspect:

• Hidden selections
• Bypass hiring
• Unreported joins
• Marketplace misuse

They may raise operational disputes through official support channels.

Workwalaa may request:

• Joining proofs
• Communication records
• Screenshots
• Offer letters
• Operational confirmations

Failure to cooperate during investigations may result in account restrictions.

13. Operational Penalties

Workwalaa may impose operational penalties including:

• Late fees
• Payout holds
• Visibility reduction
• Ranking reduction
• Temporary suspension
• Permanent bans

Penalty severity may depend on:

• Repeated violations
• Dispute history
• Operational impact
• Platform misuse

14. Agency Quality Monitoring

Agency performance may be monitored using:

• Submission quality
• Hiring conversion
• Dispute frequency
• Duplicate submission behaviour
• Operational reliability
• Marketplace feedback

Agencies repeatedly submitting low quality candidates, fake resumes, forged information, or spam submissions may face reduced visibility or removal from the platform.

15. Candidate Authenticity Responsibility

Agencies are solely responsible for:

• Candidate legitimacy
• Document authenticity
• Consent verification
• Profile accuracy
• Experience representation

Workwalaa does not independently verify resumes or employment claims unless required during investigations.

16. Platform Neutrality

Workwalaa remains operationally neutral regarding:

• Employee performance
• Workplace disputes
• Salary disagreements
• Behavioural issues
• Company culture disputes
• Post joining conflicts

Employment relationships remain solely between companies and candidates.

17. Technical Marketplace Limitations

Workwalaa may experience:

• Downtime
• Upload failures
• Delayed notifications
• Infrastructure interruptions
• Cloud service outages
• Payment processing delays

The platform does not guarantee uninterrupted operational availability.

18. Administrative Moderation Powers

Workwalaa reserves the right to:

• Manually review submissions
• Reject candidate uploads
• Freeze payouts
• Suspend visibility
• Remove vacancies
• Moderate marketplace activity
• Investigate suspicious behaviour
• Restrict operational access

These actions may occur without prior notice where necessary for platform protection.

19. Restricted Activities

Users may not:

• Scrape marketplace data
• Misuse candidate information
• Exploit technical loopholes
• Upload harmful files
• Manipulate rankings
• Create fraudulent submissions
• Interfere with marketplace operations
• Misuse confidential data

Any such activity may result in permanent removal from the platform.

20. No Marketplace Guarantees

Workwalaa does not guarantee:

• Hiring success
• Candidate quality
• Joining confirmation
• Employee retention
• Candidate performance
• Recruitment outcomes
• Vacancy fulfilment timelines

The platform only provides marketplace access and candidate discovery functionality.

21. Operational Fee Structure

Marketplace fees may include:

• Vacancy access fees
• Candidate unlock fees
• Additional hire fees
• Operational penalties
• Dispute related charges

Fee structures may change at any time.

22. Platform Updates and Policy Changes

Workwalaa reserves the right to:

• Modify marketplace systems
• Update visibility algorithms
• Change operational rules
• Revise ranking systems
• Alter marketplace functionality

Continued platform usage constitutes acceptance of updated policies.

23. Limitation of Liability

Workwalaa shall not be liable for:

• Hiring decisions
• Candidate actions
• Employee behaviour
• Missed hiring outcomes
• Business losses
• Operational interruptions
• Indirect damages
• Workplace disputes

The platform functions solely as a technology intermediary marketplace.

24. Governing Law and Jurisdiction

This policy shall be governed by the laws of India.

Any disputes relating to marketplace operations shall fall under the jurisdiction of courts located in Kerala, India.

25. Contact Information

Conecxia Enterprises LLP, Kozhikode, Kerala, India

Email: info@workwalaa.com

WhatsApp: +91 81568 01024